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Services + Requirements

The services that we offer are:

  • Embroidery
  • Direct to Garment [DTG] / Digital Printing
  • Screen Print
  • Sublimation
  • Laser Engraving
  • Business Card Printing
  • Custom Stickers + Magnets

 Embroidery – Hats, beanies, jackets, polos, hoodies, bags, and more.

Direct to garment [digital printing] – t-shirts and hoodies

  • Cotton or cotton blend materials. [dtg is not for materials with a high polyester count]
  • Combed / ring spun cotton will give you the best print results. (32 singles is best)
  • No limitations on garment colors or the number of colors that can be printed in your design
  • Dtg is CMYK and white ink. We can print “bright” colors, but we cannot print neon / fluorescent colors.

 Screen Print – t-shirts and hoodies

  • No more than 10 colors in your design.
  • No super complex / high detail designs can be printed via screen print. That means that we can not screen print a photo of your truck or your cat onto a t-shirt!

 Sublimation – t-shirts, hoodies, tumblers, keychains, mousepads, and more.

  • T-shirts must be no less than 50% polyester. [The ink bonds to polyester fibers only. That means that if you sublimate on a 50/50 shirt, there is a chance that 50% of the ink will eventually wash out of your shirt.] The higher the polyester count, the brighter / more vibrant the design will be.
  • Sublimation is a dye process that bonds to polyester fibers. There is no white ink involved with this process, meaning that you can not sublimate on black or dark colored shirts. If you want a blue design on a red shirt, the design will look purple [blue + red=purple].
  • Darker colored shirts will have to be bleached if you want the design to be seen. Not all colors bleach perfectly white.
  • Black shirts DO NOT bleach white at all…it turns orange.

 

Laser Engraving – tumblers, cutting boards, leather, and more.

  • Tumblers, powder coated and stainless steel. [Tumblers with a rubbery feel can not be engraved]
  • Stainless steel material
  • Glass
  • Powder coated material
  • NO JEWLERY OR SMALL TRINKETS.

Custom Logo Creation

  • Custom logos come with at least 2 different options and will be allowed 3 free edits to one of those designs. If additional edits are needed, there will be a $10 fee per edit. 
  • The final logo will be emailed to you in PNG and JPEG format. All other formats will be $50 per file type.

 Business Cards

  • Cards can be printed single sided or double sided.

Custom Stickers + Magnets

  • Stickers with small detail will have to be printed with a background. The cutter in the machine will not allow for small detail / thin designs to cut properly.

 Minimum order quantity for “Bulk order” pricing

Not all services require a minimum order quantity. However, to get items at “bulk order” pricing, see the following for specific services:

  • Embroidery
    Hats + beanies = MOQ is 12 with the same design. Any less than 12 will be considered “one-offs” and will be billed as such.
  • Direct to garment/digital print tees
    There is no minimum for dtg tees. For the “bulk order” pricing, the minimum is 12 with the same design. Any less than 12 will be considered “one-offs” and will be billed as such.
  • Screen print
    MOQ for screen printed tees are as follows=
    1 color=12 //     2-3 colors=24     //     4+ colors=36
  • Laser engraving
    There is no minimum for laser engraving. For the “bulk order” pricing is available for orders of 12+ of the same item with the same design on the same style item.
  • Sublimation
    There is no minimum requirement for sublimation. “Bulk order” pricing is available for orders of 12+ of the same item with the same design.
  • Business Cards

Single sided cards MOQ is 250      //      Double sided cards MOQ is 500

 All services are subject to a setup fee.

 One-off pricing

  • Direct to garment tees

single sided print start at $18 depending on size + location

  • Embroidery

-Jacket back - $120
-Left Chest / Sleeve - $40
-Basic name [font only/no logo] - $30
-Backpack / duffle bag - $50

  • Laser Engraving

-tumblers:  20oz $25   //    30oz $35
-all other materials depend on the material + design size

Frequently Asked Questions

Artwork + Logos

“Can I use my own artwork / design / logo?”

-Absolutely! As long as you can provide the digital artwork that meet the “artwork requirements”.

“I do not have the artwork that I want in a digital format. Can I send you a picture of what I am wanting?”

-Yes! I will take a look at the design and see if it is something that can be recreated. If it can, you will be charged for the design fee. You can also reach out to the original designer (if available) to ask if they are willing/ale to send you the original file. Please make sure that the file they send you meets the “artwork requirements”.

“How much is the artwork/redesign fee?”

-Artwork design/redesign fees start at $50/hour with a minimum of 1 hour. [All artwork comes with 2 (two) free revisions. Additional edits are $10 each. Major edits are subject to artwork/redesign fees.

*A minimum deposit of $200 is required up front on all complex designs. No exceptions.*

**Deposits are non-refundable and will be credited towards your final invoice.**

***Artwork/design fees are subject to change without notice.***

“Can I see the product before I place my order?”

-Sure thing! I will send you a digital mockup/proof that will require your approval prior to being sent to production.

Artwork approval / Order proofing

All artwork requires approval via digital mockup prior to beginning production. At this point, we ask that you inspect every element of the images. [colors, scale, location, spelling, etc] for correctness as this is the image that will be used to generate the final print/stitch. Any changes and adjustments to the artwork during the approval process may result in extended turnaround time. Adjustments to artwork and mockups are subject to a fee. All approvals must be sent via email or can be signed in the office for each project prior to beginning production.

Mockups/proofs will be provided to you via email as soon as they are ready for approval. This will be sent to the email address provided during the initial ordering process. We require an approval/revision response within 24 hours of the sent email. Upon receiving the initial mockup, you will be allowed 2 additional revisions free of charge. Any additional revisions past that point are subject to an additional art fee and will be billed at our current rate. Changes to the artwork after approval of the mockup will result in a longer turnaround time and ship date. We will not be responsible for errors, misspellings, or otherwise in an approved digital mockup.

***IMPORTANT***

Please look over your mockup/proof carefully. Double check all spelling, punctuation, phone numbers, addresses, colors, and every detail in between…then check them again! While I strive for perfection, I am only human. Mistakes will be made from time to time. Once the design is approved, I will print/stitch/engrave EXACTLY that.

**changes/adjustments can only be made prior to going into production and will require a redesign fee with a minimum of 1 hour.**

Artwork Requirements

All provided artwork files must be at least 300dpi or vector format. The design should be sized to the size you would like to print. Text must be converted to outlines or corresponding fonts are to be provided. Printing can only be as good as the artwork! Outlaw Apparel is not responsible for poor printing due to poor artwork, misspellings, errors, or issues in your art file. We do our best to catch these errors and point them out to you, but we may not catch them all. If it is on your art file and on your approved mockup/proof, that is how we will print it. If any errors are found in the artwork after production, Outlaw Apparel is not responsible for the cost associated with the reproduction of the order. We assume no liability for errors approved by the customer. All artwork [even that provided by the customer] is subject to an art fee.

Acceptable art/file formats

  • Adobe Illustrator [.ai]
  • Encapsulated Post Script [.eps]
  • Scalable Vector Graphics [.svg]
  • Portable Document File [.pdf]

-Any other file type saved as a PDF will not be accepted.

-All .pdf files must be editable.

Some PNG, PDF, and adobe photoshop [.psd] files may be usable but there is no guarantee. If the only file type you have available is a PNG, PDF, or PSD we will do our best to work with that but there is no guarantee and color changes, adjustments may not be possible.

All JPG files will have to be recreated [if possible] and will be billed at our current rate.

Artwork can be sent in a zip file email to Kala@outlawapparel.net or you may bring it by the shop on a flash drive.

TIF, GIF, BITMAP or any other file type will not be accepted.

Artwork Creation + Ownership

All artwork created by Outlaw Apparel is the sole property of Outlaw Apparel. If you hire us to create/design artwork for you, you are strictly paying for the labor and though process to produce the artwork. You are not paying for the ownership and/or rights of the artwork. Rights to the artwork can be purchased in addition to the creation fees. Digitized files are the sole property of Outlaw Apparel and files can be purchased for a file release fee.

Any artwork that you submit to Outlaw Apparel for printing that is not created by us is owned by you or its rightful owner. We will not reproduce your artwork, trademark or not, without you or the rightful owner’s consent.

Artwork Preparation

Artwork no supplied in print ready format, as specified in the “acceptable art file formats” section is subject to be billed at our current rate. We will always give an estimate before doing this artwork. Any art preparation done is the property of Outlaw Apparel. For example, if you supply artwork for your order which incurs a fee for color separations, you do not own the separated art file although the artwork itself is still your property.

Social Sharing

We are proud of what we do and the quality of work that we put out. With that being said, Outlaw Apparel has the right to share/post any and all pictures of our work on any and all of our social media network platforms including but not limited to Facebook, TikTok, Instagram, SnapChat and our website.

Customer Relations

We are blessed to work with some of the best customers out there, but we are aware that we may run into a customer who is rude or inappropriate. We reserve the right to refuse service to anyone for any reason as seen fit by Outlaw Apparel if you are unpleasant to work with.

Registered trademarks, Logos, + Copyrighted material

In the event that Outlaw Apparel is to imprint at the request of a customer a likeness of a person, product, logotype, or any other image provided by the customer, “Customer” hereby represents that said likeness is being produced with the knowledge and consent of the individual or entity with rights thereto.

On request of Outlaw Apparel, customer/buyer shall provide Outlaw Apparel and the company/individual with evidence of authority to produce such likeness. Customer/buyer agrees to hold Outlaw Apparel free and harmless from all liability and indemnify Outlaw Apparel for any loss, damage or injury, which Outlaw Apparel may suffer as a result of producing such likeness. The obligation of the customer/buyer shall extend to payment for all legal fees and other out-of-pocket costs incurred by Outlaw Apparel as a result of the production of the likeness requested by the customer.

If you have any questions or concerns, please do not hesitate to discuss the matter with Outlaw Apparel management.

Color Changes

All color changes are subject to $15 per color/per change. Color changes are not allowed on orders of less than 48 for screen printed items and orders less than 12 for embroidered items. Unless approved by management.

Color accuracy

Due to computer screen variances and scales being approximate, your garments may not always look exactly as they appear on your screen. If you are concerned about having exact color matches, please let us know. We will have color options available to view at the shop if you would like to schedule a time to meet.

Sizing + Placement

Please keep in mind that not all garments are sewn/constructed exactly the same. We will discuss print size and placement when the order is placed for each item size. It is the customers responsibility to provide details in regard to print size and placement. If no details are provided, we will use our standard placement settings. Please know that the scale of the print may vary on different sized garments/items and all items will be printed from the same file unless a resize is ordered.

Print placement variance

As much as we try to automate, there is still going to be someone constructing garments by hand and loading them on the press/machine. Due to this, we can not be held liable for printing placements. If you request that a print is 2” down from the collar, we will use that as a guide and do our best to make sure that all garments hit that target, but a few may be out of place up to an inch in any direction. This will not be considered a misprint and Outlaw Apparel will not reprint or refund these garments.

Non-Standard print locations, seams, zipper + pocket prints

Print locations outside of standard print areas must be approved by Outlaw Apparel. Printing over hems, seams, pockets, zippers, etc. will result in minor inconsistencies within a run. We are very comfortable with non-standard print locations and will inform you of any potential issues as well as suggested solutions or further options to ensure your product meets your expectations. Slight variations or inconsistencies are considered acceptable goods and will not be considered misprints.

Hoodie prints

While we strive to print to the best of our ability, inconsistencies may occur during registration and ink coverage when printing over a zipper, pocket or any other uneven surfaces. Outlaw Apparel will not be responsible for the inconsistencies.

Out of Stock items

Due to the wide variety of brands, styles, colors, and sizes, Outlaw Apparel does not keep stock of any blank garments. Outlaw Apparel is not responsible for items that are out of stock through our suppliers. All garments are ordered after your order is placed and we can not guarantee their availability. If requested items are out of stock, we will provide you with a list of possible replacement options and get your approval before purchasing those items.

Manufacturer variations

If garment selection is sensitive, we strongly encourage ordering samples of the garments prior to making your final decision. [Samples will be provided at the customer’s expense.] When the final order is received, we can no guarantee that the customer will like the garments they chose. Subjectively, or rather or not the customer likes the garment they chose is the responsibility of the customer. Outlaw Apparel is not responsible for defects in the garment from the manufacturer including color inconsistencies, mis-stitching, holes, etc. We will do our best to inspect all garments before production for any defects or irregularities. If an exact count is important, we recommend ordering 5% extra of each size.

Customer provided items

We require an itemized list of all customer supplied items including manufacturer, style number, color, size, and quantities of each item to be printed prior to order confirmation. We may be unable or refuse to print/stitch/engrave on certain items based on the items content. Please contact us prior to purchasing supplied items. Customer supplied items are subject to a $2/piece handling fee. This does not apply to drop shipments coming from a major distributor. All items supplied to Outlaw Apparel by the customer must be new and unwashed.

Any items left at Outlaw Apparel for more than 30 days are considered abandoned and will be donated or discarded. Outlaw Apparel is not responsible for any defect on supplied items.

If supplied items must be returned, it is the customers responsibility to retrieve those items from Outlaw Apparel and return them to the supplier or provide Outlaw Apparel with a return shipping label.

Garment Disclaimer

Outlaw Apparel is not responsible for any variances in size, color or construction of garments. Inks and garments can vary in appearance depending on brand and post-production care.

Under/Over-run + Spoilage

Due to the nature of the business, Outlaw Apparel will not be responsible for under-prints or spoilage up to 3% on jobs of 100 pieces per design and up to 10% on jobs of less than 100 pieces per design and shall constitute of acceptable delivery. Please keep this in mind when ordering [It is never a bad idea to order extras]. We will refund you the cost of any items shorted for your order but will not process a reprint for less than 10% of the order or a 10 piece minimum. [Refunds will be the price we charged you, not the price you sell them for].

Changes to your order after approval

Any changes made to your order that is not due to a stock issue on behalf of the stock suppliers will be subject to a change fee of $50 in addition to the additional costs to make the changes. Any changes to your order after it has been placed will delay your order, even if you have paid a rush fee and/or given us a ‘must have date’.

Adding Garments or other items

If you need to add garments or other items to an order that has already been placed and approved, we will be happy to add it for you as long as the order has not been started yet. If production has started, we will process and bill these items as a separate order.

If your order is complete and you wish to add to your order, it will be billed as a separate order and will include the setup fees.

Quote Expiration

Quotes, estimates, and proposals will expire after 30 days and are subject to change upon review of submitted artwork.

Shipping + Handling / Delivery

  • Local orders: You are always welcome to pickup your order from our shop. We will deliver anywhere in Lubbock for a delivery fee of $30.

-If you see a shipping+handling fee on your invoice and you are picking up your order: All materials are ordered per-run from various suppliers. Those fees are what was charged by our suppliers to get your materials to my shop. Those fees are then added to your invoice.

  • Shipped orders: This will include all shipping+handling fees from suppliers and to have the order shipped to you.

Turnaround times

The turnaround time on your order with Outlaw Apparel starts when your invoice is paid in full, all artwork and/or files have been submitted, we have received your shipping information (if applicable), and digital mockups have been approved. The current turnaround time is 7-14 business days + shipping time (large orders may require more time). Please note that we are closed for national holidays and these days will add to the turnaround time of your order. Complex orders/add-ons may increase the turnaround time. Multiple print sizes will also add to the turnaround time. Delay in approval of mockups could result in production delays. While we strive for complete accuracy and transparency, the custom nature of our work and product availability may hinder project turnaround times. Outlaw Apparel can not guarantee product availability, production timing, or shipping times.

Orders must be paid in full before the order goes into production unless otherwise approved by Outlaw Apparel management. If you pay via check, the turnaround time will begin once the check has cleared.

If you have a deadline for your order, it is very important that you let us know of that date when placing your order and a rush fee may apply if there is not enough time to complete your order under normal circumstances. If you do not advise us of a need-by date until after the order has been paid for, we may not be able to accommodate your request. Any circumstances out of Outlaw Apparel’s control (ie: weather delays, shipping errors by the supplier, etc.) may also require more time and are not factored into the initial turnaround time estimate.

All deadlines with specific need-by dates must have written confirmation from Outlaw Apparel. Simply requesting a deadline does not make it effective, as scheduling often needs to be confirmed with our production manager. We will not commit to a deadline until your invoice has been paid in full and we have received confirmation on all proofs from the customer. We can not guarantee a spot on the schedule without having complete information and order confirmations up front. If we do offer a spot on the schedule, we will hold that spot for 48 hours before putting a different job in that place.

Rush Order / Need-By Dates

Outlaw Apparel will do everything we can to make sure that your need date is met so long as we can physically get the order completed. However, we can not guarantee it. Please keep in mind that we can not make our machines print/stitch/engrave any faster. Rush fees may apply and the customer will be responsible for any and all expedited shipping charges associated with the order. Rather it be getting the materials necessary for the job expedited to our shop or the completed order shipped to you. All rush orders are subject to a fee. [3 day turnaround time – 50% of the total invoice, 5 day turnaround time 30% of the total invoice, 1 day turnaround time...probably not going to happen!] in advance of the standard turnaround time. This fee must be paid up front. While we aim to be as accurate as possible to ensure that your projects go as planned, Outlaw Apparel can not guarantee production, shipping or delivery times on any order. We will make every effort to inform the customer promptly in the event that any situation arise that may hinder our ability to meet a specific deadline. If the unfortunate event happens to be that we simply could not physically meet the deadline, the rush fees will be reimbursed. If the package is lost, stolen or any other unforeseen event that is out of our control, rush fees will not be reimbursed.

Holidays + Closures

Outlaw Apparel is closed on the following holidays:

-New Year’s Day

-Memorial Day

-Independence Day

-Labor Day

-Thanksgiving Day

-The day after Thanksgiving

-Christmas Eve

-Christmas Day

-The day after Christmas

-New Year’s Eve

**Outlaw Apparel reserves the right to undergo scheduled and un-scheduled closures throughout the year [sometimes we are out of town for work related purposes, or we just need a day off!]

Claims + Reprints

We fully stand behind our work and aim for your satisfaction. If Outlaw Apparel is responsible for any order printed differently than the mockup approved, you will be granted a reprint of the defective product errors that exceed the spoilage rate. All claims must be reported within 72 hours of delivery. Please email me at Kala@outlawapparel.net or call me at 806-620-5956 immediately if there are any errors or problems with your order. Claims will require pictures to be emailed of the defective products. Exchanges/reprints are only offered for unworn. Unwashed orders that are returned in their entirety within 2 weeks of the stated claim. Partial returns will not be accepted. We do not offer refunds. If you have contacted us to make a return and we have agreed to cover the shipping cost, all items must be shipped using ground shipping methods from ups, usps or fedex. Any other method of shipping will not be covered. If items are returned after this timeframe, the shipment will be denied, and the package will be sent back to you unless prior arrangements have been approved by Outlaw Apparel management.

Order Cancellations

Cancellations made after the order has been placed will be subject to any fees required to cover services already rendered. No cancellations will be accepted once the production or any manipulation of the items has begun on the order. All items are ordered per-run. If materials have already been ordered and production has not begun, you are responsible for the cost and shipping of those materials. At this point, said materials belong to you as they can not be returned. You will have 30 days to retrieve the items from my shop or pay to have them shipped to you via UPS. If the items are not claimed within 30 days, they will be considered abandoned and will then come the property of Outlaw Apparel. Please note that Outlaw Apparel does not offer refunds.

Returns

At Outlaw Apparel, we stand behind our work and want you to be happy with your products. We do not offer refunds on any custom order, but we will reprint the order to the correct specs if a mistake has been found [provided that it is not a mistake approved in the mockup/proof]. Again, please carefully inspect your order upon arrival and let us know within 72 hours [as per the tracking number or the date that you pick the items up from our shop] of any discrepancies. After the 72-hour window, we will assume the products are as expected and look forward to serving you again!

If an item is "returned to shipper" from the carrier that you choose, you will be responsible for purchasing the new shipping label and providing a good shipping address within 7 calendar days of the return. THESE ITEMS WILL NOT BE REFUNDED and will be considered abandoned property if I do not receive the correct address and payment for shipping within the 7 calendar day time period.

ABSOLUTELY NO RETURNS ON CUSTOM ITEMS. NO EXCEPTIONS.

Quality Assurance

We try to check every item when it comes off the press/machine. However, there are times where some mistakes make it out the door. It is your responsibility as the customer to check over items as you receive them. We allow a 72-hour window from the time you receive the order [per the tracking number or the date that you pick up the items from our shop] to notify us of any issues. Outlaw Apparel will not be responsible for claims made after the 72-hour window or any loss of income, customers, accounts, and/or contracts if the defective items are sent out or sold to your final customer. While Outlaw Apparel does quality checks on the items, the final quality assurance lies in your hands.

Satisfaction Clause

Outlaw Apparel will not be responsible for your satisfaction with the items printed/stitched/engraved or the artwork. We are always available to counsel a customer to ensure you pick a garment/item that matches your needs, but the final choice is yours. If you are unsure of what item to select, we will be happy to order a number of blank samples for you to choose from. Samples will be billed to you at a per piece rate and shipped without printing. Blank samples will not be credited to your final bill.

Pricing +Payment

All invoices must be paid in full before production will begin. Payment is the last step needed by the customer before the turnaround time starts. In some cases, a 50% deposit will be accepted but must be approved by Outlaw Apparel management at the time of the order. The additional 50% will be due the day that the order is completed. Outlaw Apparel accept cash, check, debit or credit cards. All major credit cards are accepted. We also accept Venmo, Papal and Apple Pay. All card and digital transactions are subject to a 3.5% convenience fee.

There are many uncontrollable factors that contribute to market pricing on garments and other materials. For that reason, Outlaw Apparel reserves the right to change pricing without notice.

Returned Checks

There will be a $30 fee for all returned checks. Thereafter, all payments must be cash or card. NO EXCEPTIONS.

Care Instructions:

Screen print, Direct to garment, and sublimated Garments:

-Wash similar clothes together

-Wash custom printed materials in cold water with a mild detergent on a gentle cycle

-Avoid using bleach or other harsh detergents

-Wash and dry inside out

-Tumble dry low if you must, otherwise hang to dry

-Avoid dry cleaning and ironing

Embroidered Garments:

-Use mild detergent

-Do not bleach

-Machine on a gentle cycle or hand wash in cold water

-Iron on the reverse side of the garment