Terms & Conditions / Policy
Services & Requirements
The services that we offer are:
· Embroidery
· Direct to Garment [DTG] / Digital Printing
· Direct to Film [DTF] / transfer method
· Sublimation
· Laser Engraving
· Business Card Printing
· Custom Stickers + Magnets
Embroidery – Hats, beanies, jackets, polos, hoodies, bags, and more.
Direct to Garment [digital printing] – t-shirts and hoodies
· Cotton or cotton blend materials. [dtg is not meant for materials with a high polyester count]
· Combed / ring spun cotton will give you the best print results. (32 singles is best)
· No limitations on garment colors or the number of colors that can be printed in your design
· DTG is CMYK ink. We can print “bright” colors, but we cannot print neon / fluorescent colors.
Direct to Film – t-shirts, hoodies and hats.
· DTF can be applied to many different items. Please note that DTF is a transfer process and the finished print may have a vinyl-like texture.
Sublimation – t-shirts, hoodies, tumblers, keychains, mousepads, and more.|
· T-shirts must be no less than 50% polyester. [The ink bonds to polyester fibers only. That means that if you sublimate on a 50/50 shirt, there is a chance that 50% of the ink will eventually wash out of your shirt.] The higher the polyester count, the brighter / more vibrant the design will be.
· Sublimation is a dye process that bonds to polyester fibers. There is no white ink involved with this process, meaning that you cannot sublimate on black or dark colored shirts. If you want a blue design on a red shirt, the design will look purple [blue + red=purple].
· OUTLAW APPAREL WILL NOT BLEACH YOUR SHIRT TO MAKE SUBLIMATION WORK.
Laser Engraving – tumblers, cutting boards, leather, and more.
· Tumblers, powder coated and stainless steel. [Tumblers with a rubbery feel cannot be engraved]
· Stainless steel material
· Glass
· Powder coated material
· NO JEWLERY OR SMALL TRINKETS.
Business Cards
· Cards can be printed as single sided or double sided.
Custom Stickers + Magnets
Stickers with small detail will have to be printed with a background. The cutter in the machine will not allow for small detail / thin designs to cut properly.
Turnaround times
The turnaround time on your order with Outlaw Apparel starts when your invoice is paid in full, all artwork and/or files have been submitted, we have received your shipping information (if applicable), and digital mockups have been approved. The current turnaround time is 7-14 business days + shipping time (large orders may require more time). Please note that we are closed for national holidays and these days will add to the turnaround time of your order. Complex orders/add-ons may increase the turnaround time. Multiple print sizes will also add to the turnaround time. Delay in approval of mockups could result in production delays. While we strive for complete accuracy and transparency, the custom nature of our work and product availability may hinder project turnaround times. Outlaw Apparel cannot guarantee product availability, production timing, or shipping times.
Orders must be paid in full before the order goes into production unless otherwise approved by Outlaw Apparel management. If you pay via check, the turnaround time will begin once the check has cleared.
If you have a deadline for your order, it is very important that you let us know of that date when placing your order and a rush fee may apply if there is not enough time to complete your order under normal circumstances. If you do not advise us of a need-by date until after the order has been paid for, we may not be able to accommodate your request. Any circumstances out of Outlaw Apparel’s control (i.e.: weather delays, shipping errors by the supplier, etc.) may also require more time and are not factored into the initial turnaround time estimate.
All orders with specific need-by dates must have written confirmation from Outlaw Apparel. Simply requesting a deadline does not make it effective, as scheduling often needs to be confirmed with our production manager. We will not commit to a deadline until your invoice has been paid in full and we have gotten confirmation on all proofs from the customer. We cannot guarantee a spot on the schedule without having complete information and order confirmations up front. If we do offer a spot on the schedule, we will hold that spot for 48 hours before putting a different job in that place.
Rush Order / Need-By Dates
Outlaw Apparel will do everything we can to make sure that your need date is met so long as we can physically get the order completed. However, we cannot guarantee it. Please keep in mind that we cannot make our machines print/stitch/engrave any faster. Rush fees may apply, and the customer will be responsible for any expedited shipping charges associated with the order. Rather it be getting the materials necessary for the job expedited to our shop or the completed order shipped to you. All rush orders are subject to a fee. [3-day turnaround time – 50% of the total invoice, 5-day turnaround time 30% of the total invoice, 1 day/same day turnaround time...probably not going to happen!] in advance of the standard turnaround time. This fee must be paid up front. While we aim to be as accurate as possible to ensure that your projects go as planned, Outlaw Apparel cannot guarantee production, shipping or delivery times on any order. We will make every effort to inform the customer promptly in the event that any situation arises that may hinder our ability to meet a specific deadline. If the unfortunate event happens to be that we simply could not physically meet the deadline, the rush fees will be reimbursed as long as it is the fault of Outlaw Apparel. If there are shipping delays from the wholesaler, the package is lost, stolen or any other unforeseen event that is out of our control, rush fees will not be reimbursed.
Minimum order quantity [MOQ]:
There is no MOQ for DTG, DTF, embroidered, sublimated or laser engraved items. However, to get items at “bulk order” pricing, see the following for specific services.
*Multiple garment styles and colors are allowed as long as the minimum order quantity for that particular change is reached. Any orders less than 24 will be considered one off orders and will be priced as such.
· Embroidery
Hats + beanies = MOQ is 24 with the same design. Any less than 24 will be considered “one-offs” and will be billed as such.
· Direct to garment & Direct to Film
The MOQ is 24 with the same design. Any less than 24 will be considered “one-offs” and will be billed as such.
· Laser engraving
MOQ of 24+ of the same item [same brand, color and size] with the same design. Customer provided items will be billed at one off price.
· Sublimation
MOQ is 24+ of the same item with the same design.
· Business Cards
Single sided or double sided cards MOQ is 50
**All customer provided items will be billed at one-off price.**
One-off pricing *[starting price point subject to change depending on size and placement]
· Embroidery
-Jacket back - $120
-Left Chest / Sleeve - $40
-Basic name [font only/no logo] - $30
-Backpack / duffle bag - $50
-Stocking - $30
· DTG/DTF
-t-shirts - $25
-long sleeve shirts - $30
-sweatshirts - $40
-hats - $25
· Laser Engraving
-tumblers: 20oz $30 // 30oz $40
-all other items depend on the material + design size
Set-up Fees:
All services are subject to a setup fee which is not included in the service fee.
Pricing & Payment:
All invoices must be paid in full prior to materials being ordered and/or production to begin. Payment is the last step needed by the customer before the turnaround time starts. In some cases, a 50% deposit will be accepted but must be approved by management at the time of the order. The remaining 50% will be due on the day that the order is completed. Outlaw Apparel will accept cash, check, debit or credit card. [all major credit cards are accepted]. All digital transactions are subject to a 3.5% convenience fee.
There will be a late fee applied for each day after your order is complete for any unpaid balance on your order. Any order that has not been paid in full after 2 weeks of completion will be considered abandoned and donated/discarded. There will be no refunds on abandoned orders.
There are many uncontrollable factors that contribute to market pricing on garments and materials. For that reason, Outlaw Apparel reserves the right to change pricing without notice.
Returned Checks
There will be a $35 fee for all returned checks. Thereafter, all payments must be cash or card. NO EXCEPTIONS.
Shipping / Delivery / Pick up
· Local orders: You are always welcome to pick up your order from our shop. We will deliver anywhere in Lubbock for a delivery fee of $30.
*If you see a shipping & handling fee on your invoice and you are picking up your order: All materials are ordered per-run from various suppliers. Those fees are what was charged by our suppliers to get your materials to my shop. Those fees are then added to your invoice.
· Shipped orders: These orders will be shipped at the customer’s expense via USPS, UPS, or FedEx.
*This will show up on your invoice as “shipping” to have the order shipped to you.
**Outlaw Apparel is not responsible for lost, stolen, or damaged items due to shipping.**
Artwork
Artwork Requirements
All provided artwork files must be at least 300dpi or vector format. The design should be sized to the size you would like to print. Text must be converted to outlines or corresponding fonts are to be provided. Printing can only be as good as the artwork! Outlaw Apparel is not responsible for poor printing due to poor artwork, misspellings, errors, or issues in your art file. We do our best to catch these errors and point them out to you, but we may not catch them all. If it is on your art file and on your approved mockup/proof, that is how we will print it. If any errors are found in the artwork after production, Outlaw Apparel is not responsible for the cost associated with the reproduction of the order. We assume no liability for errors approved by the customer. All artwork [even that provided by the customer] is subject to an art fee.
Acceptable art/file formats
· Adobe Illustrator [.ai]
· Encapsulated Post Script [.eps]
· Scalable Vector Graphics [.svg]
· Portable Document File [.pdf]
-Any other file type saved as a PDF will not be accepted.
-All .pdf files must be editable.
Some PNG, PDF, and adobe photoshop [.psd] files may be usable but there is no guarantee. If the only file type you have available is PNG, PDF, or PSD we will do our best to work with that but there is no guarantee and color changes, adjustments may not be possible.
All JPG files will have to be recreated [if possible] and will be billed at our current rate.
Artwork can be sent in a zip file email to Kala@outlawapparel.net or you may bring it by the shop on a flash drive.
TIF, GIF, BITMAP or any other file type will not be accepted. If you have questions about file types, please ask!
Artwork Preparation & Customer provided artwork
Artwork not supplied in print ready format, as specified in the “acceptable art file formats” section is subject to be billed at our current rate. We will always give an estimate before doing this artwork. Any art preparation done is the property of Outlaw Apparel. For example, if you supply artwork for your order which incurs a fee for color separations, you do not own the separated art file although the artwork itself is still your property.
Artwork Creation & Ownership
All artwork created by Outlaw Apparel is the sole property of Outlaw Apparel. If you hire us to create/design artwork for you, you are strictly paying for the labor and thought process to produce the artwork. You are not paying for the ownership and/or rights of the artwork. Rights to the artwork can be purchased in addition to the creation fees.
Any artwork that you submit to Outlaw Apparel for printing that is not created by us is owned by you or its rightful owner. We will not reproduce your artwork, trademark or not, without you or the rightful owner’s consent.
Registered trademarks, logos, & Copyrighted Material:
In the event that Outlaw Apparel is to imprint at the request of a customer a likeness of a person, product, logotype, or any other device provided by the customer, Customer hereby represents that said likeness is being produced with the knowledge and consent of the individual or entity have the rights thereto.
On request of Outlaw Apparel, Buyer shall provide the company with evidence of authority to produce such likeness. Buyer agrees to hold Outlaw Apparel free and harmless from all liability and indemnify Outlaw Apparel for any loss, damage or injury, which Outlaw Apparel may suffer as a result of producing such likeness. The obligation of the buyer shall extend to payment for all legal fees and other out-of-pocket costs incurred by Outlaw Apparel as a result of the reproduction of the likeness requested by the customer.
If you have any questions or concerns, please do not hesitate to discuss the matter with Outlaw Apparel management.
Color Changes
All color changes are subject to $15 per color/per change. Color changes are not allowed on orders less than 12 for DTG, DTF, sublimated, or embroidered items. Unless approved by management.
Mockups: Artwork approval & order proofing
All artwork requires approval via digital mockup prior to beginning production. At this point, we ask that you inspect every element of the images. [colors, scale, location, spelling, etc.] for correctness as this is the exact image that will be used to generate the final print/sew out. Any changes and adjustments to the artwork during the approval process may result in extended turnaround time. Adjustments to artwork and mockups are subject to a fee. All approvals must be sent via email or can be signed in the office for each project prior to beginning production.
Mockups/proofs will be provided to you via email as soon as they are ready for approval. This will be sent to the email address provided during the initial ordering process. We require an approval/revision response within 24 hours of the sent email. Upon receiving the initial mockup, you will be allowed 2 additional revisions free of charge. Any additional revisions past that point are subject to an additional art fee and will be billed at our current rate. Changes to the artwork after approval of the mockup will result in a longer turnaround time and shipping date. We will not be responsible for errors, misspellings, or otherwise in an approved digital mockup.
***IMPORTANT***
Please look over your mockup/proof carefully. Double check all spelling, punctuation, phone numbers, addresses, colors, and every detail in between…then check them again! While I strive for perfection, I am only human. Mistakes will be made from time to time. Once the design/artwork is approved, I will print/sew/engrave EXACTLY that.
**changes/adjustments can only be made prior to going into production and may inquire a redesign fee with a minimum of 1 hour.**
Changes to your order after approval:
Any changes made to your order [on your behalf] will be subject to an order change fee of $50 in addition to the costs to make the changes [including but not limited to material costs and shipping]. Any changes to your order after it has been placed will delay your order, even if you have paid a rush fee and/or given us a need-by date.
Color accuracy
Due to computer screen variances and scales being approximate, your garments may not always look exactly as they appear on your screen. If you are concerned about having exact color matches, please let us know. We will have color options available to view at the shop if you would like to schedule a time to meet. We will also be happy to print a “sample” at one off price.
Out of stock items:
Due to the wide variety of brands, styles, colors, and sizes, Outlaw Apparel does not keep stock of any blank garments. Inventory will be checked prior to your invoice being sent to make sure that all requested items are in stock. Outlaw Apparel is not responsible for items that are out of stock through our wholesalers after your invoice has been paid. All garments are ordered after your order is placed and we cannot guarantee their availability. If requested items are out of stock once the invoice has been paid, we will provide you with a list of possible replacement options and get approval from you before placing the order for those items. If you do not wish to exchange for a replacement product, the requested item will be purchased when it is back in stock, which may add additional shipping cost to your invoice. Items that are out of stock due to payment delay will not be reimbursed, but a credit may be issued to your account.
Adding garments/items:
If you need to add garments/items to an order that has already been placed and approved, we will be happy to add it for you as long as the order has not already been sent to production. If production has started, the customer will be charged an additional $2 per garment up to 11 pieces. If you add more than 12, you will only be charged the per item fee. There may also be a shipping & handling fee for the additional items.
If your order is complete and you wish to add additional items to your order, your order is subject to a setup fee and will be considered a new order
Sizing & Placement of prints
Please keep in mind that not all garments are sewn/constructed exactly the same. We will discuss print size and placement when the order is placed for each item size. It is the customer’s responsibility to provide details in regard to print size and placement. If no details are provided, we will use our standard placement settings. Please know that the scale of the print may vary on different sized garments/items and all items will be printed from the same file unless a resize is requested.
Print placement variance
As much as we try to automate, there is still going to be someone constructing garments by hand and loading them on the press/machine. Due to this, we cannot be held liable for printing placements. If you request that a print is 2” down from the collar, we will use that as a guide and do our best to make sure that all garments hit that target, but a few may be out of place up to an inch in any direction. This will not be considered a misprint and Outlaw Apparel will not reprint or refund these garments.
Non-Standard Print Locations, Seam & Zipper prints:
Print locations outside of standard print areas must be approved by Outlaw Apparel. Printing over hems, seams, pockets, zippers, etc. will result in minor inconsistencies within a run. We are very comfortable with non-standard print locations and will inform you of any potential issues as well as suggested solutions or further options to ensure your product meets your expectations. Slight variations or inconsistencies are considered acceptable goods and will not be considered misprints.
Hoodie Prints:
While we strive to print to the best of our ability, inconsistencies may occur during registration and ink coverage when printing over a zipper, pockets or any other uneven surfaces. Outlaw Apparel will not be responsible for these inconsistencies.
Claims & Reprints
We fully stand behind our work and aim for your satisfaction. If Outlaw Apparel is responsible for any order printed differently than the mockup approved, you will be granted a reprint of the defective product errors that exceed the spoilage rate. All claims must be reported within 48 hours of delivery. Please email me at kala@outlawapparel.net or call me at 806-620-5956 immediately if there are any errors or problems with your order. Claims will require pictures to be emailed of the defective products. Exchanges/reprints are only offered for unworn. Unwashed orders that are returned in their entirety within 2 weeks of the stated claim. Partial returns will not be accepted. We do not offer refunds. If you have contacted us to make a return and we have agreed to cover the shipping cost, all items must be shipped using ground shipping methods from ups, usps or FedEx. Any other method of shipping (3-day ship, 2nd day air, next day air, next day saver, etc.) will not be covered. If items are returned after this timeframe, the shipment will be denied, and the package will be sent back to you unless prior arrangements have been approved by Outlaw Apparel management.
Under/Over-run & Spoilage
Due to the nature of the business, Outlaw Apparel will not be responsible for under-prints or spoilage up to 3% on jobs of 100 pieces per design and up to 10% on jobs of less than 100 pieces per design and shall constitute acceptable delivery. Please keep this in mind when ordering [It is never a bad idea to order extras]. We will refund you the cost of any items shorted for your order but will not process a reprint for less than 10% of the order or a 10 piece minimum. [Refunds will be the price we charged you, not the price you sell them for].
Returns
At Outlaw Apparel, we stand behind our work and want you to be happy with your products. We do not offer refunds on any custom order, but we will reprint the order to the correct specs if a mistake has been found on Outlaw Apparel’s behalf [provided that it is not a mistake approved in the mockup/proof]. Again, please carefully inspect your order upon arrival and let us know within 48 hours [as per the tracking number or the date that you pick the items up from our shop] of any discrepancies. After the 48-hour window, we will assume the products are as expected and look forward to serving you again!
ABSOLUTELY NO RETURNS ON CUSTOM ITEMS. NO EXCEPTIONS.
Cancellations & Restock Fees:
Cancellations made after the order has been placed will be subject to a 25% reset and restocking fee + any additional fees required to cover services already rendered. No cancellations will be accepted once production or any manipulation of the garments has begun on the order. All garments are ordered per-run and Outlaw Apparel must cover the costs of restocking these items with the manufacturer as well as shipping them back to the warehouse, those fees will be charged to the customer. If any order has the potential to undergo cancellation, please contact us via email at kala@outlawapparel.net or phone at 806-620-5956 as soon as possible so necessary efforts can be made to avoid additional cancellation costs to you. In some cases, the garments are not able to be returned to the warehouse and will be 100% responsibility to the customer. At that point, they are your property, you will have 14 days to pick them up before they are considered abandoned and will then become the property of Outlaw Apparel. Please note, again…we do not offer refunds.
Quote Expiration:
Quotes, estimates, and proposals will expire after 14 days and are subject to change upon review of submitted artwork.
Customer provided items
We require an itemized list of all customer supplied items including manufacturer, style number, color, size, quantities and cost of each item to be printed prior to order confirmation. We may be unable or refuse to print/stitch/engrave on certain items based on the items content. Please contact us prior to purchasing supplied items. Customer supplied items are subject to a $2/piece handling fee and will be billed at one off pricing no matter the quantity. This does not apply to drop shipments coming from a major distributor. All items supplied to Outlaw Apparel by the customer must be new and unwashed.
Any items left at Outlaw Apparel for more than 14 days are considered abandoned and will be donated or discarded.
Outlaw Apparel is not responsible for any defects on supplied items.
If the supplied items must be returned, it is the customer’s responsibility to retrieve those items from Outlaw Apparel and return them to the supplier. Outlaw Apparel will not return your supplied items to the supplier for you.
If there happens to be misprints or accidents in sewing, Outlaw Apparel will not be responsible for replacing your provided items.
Manufacturer variations
If garment selection is sensitive, we strongly encourage ordering samples of the garments prior to making your final decision. [Samples will be provided at the customer’s expense.] When the final order is received, we cannot guarantee that the customer will like the garments they choose. Subjectively, or rather or not the customer likes the garment they chose is the responsibility of the customer. Outlaw Apparel is not responsible for defects in the garment from the manufacturer including color inconsistencies, mis-stitching, holes, etc. We will do our best to inspect all garments before production for any defects or irregularities. If the exact count is important, we recommend ordering 5% extra of each size. Outlaw Apparel will not be responsible for ordering extra garments to replace defective items.
Garment Disclaimer
Outlaw Apparel is not responsible for any variances in size, color or construction of garments. Inks and garments can vary in appearance depending on brand and post-production care.
Quality Assurance
We try to check every item when it comes off the press/machine. However, there are times where some mistakes make it out the door. It is your responsibility as the customer to check over items when you receive them. We allow a 48-hour window from the time you receive the order [per the tracking number or the date that you pick up the items from our shop] to notify us of any issues. Outlaw Apparel will not be responsible for claims made after the 48-hour window or any loss of income, customers, accounts, and/or contracts if the defective items are sent out or sold to your final customer. While Outlaw Apparel does quality checks on the items, the final quality assurance lies in your hands.
Satisfaction Clause
Outlaw Apparel will not be responsible for your satisfaction with the items printed/stitched/engraved on or the artwork. We are always available to counsel a customer to ensure you pick a garment/item that best matches your needs, but the final choice is yours. If you are unsure of what item to select, we will be happy to order a number of blank samples for you to choose from. Samples will be billed to you at a per piece rate and shipped without printing. Blank samples will not be credited to your final bill.
Customer Relations
We are blessed to work with some of the best customers out there, but we are aware that we may run into a customer who is rude or inappropriate. We reserve the right to refuse service to anyone for any reason as seen fit by Outlaw Apparel if you are unpleasant to work with.
Social Sharing
We are proud of what we do and the quality of work we put out. With that being said, Outlaw Apparel has the right to share/post any and all pictures of our work on any and all of our social network platforms including but not limited to Facebook, Instagram, Snapchat, TikTok and our website.
Holidays & Closures:
Outlaw Apparel is closed on the following holidays:
-New Year’s Day
-Memorial Day
-Independence Day
-Labor Day
-Thanksgiving Day
-The day after Thanksgiving
-Christmas Eve
-Christmas Day
-The day after Christmas
-New Year’s Eve
-New Year’s Day
Outlaw Apparel reserves the right to undergo scheduled and unscheduled closures throughout the year [sometimes we are out of town for work related purposes, or we just need a day off!]
Care Instructions:
DTG/DTF Printed
-Wash all garments prior to wearing them to prevent discoloration and/or skin irritation.
-Keep unwashed garments out of direct sunlight to prevent discoloration.
-Wash similar colors together
-Wash custom printed materials in cold water with a mild detergent on a gentle cycle
-Avoid using bleach or other harsh detergents
-Wash and dry inside out
-Tumble dry low if you must, otherwise hang to dry
-Avoid dry cleaning and ironing
Sublimated Items:
-Wash all garments in cold water prior to wearing them to prevent discoloration and/or skin irritation.
-Wash all tumblers prior to use. [Handwash only]
*Hot water may fade the colors on your item.
Embroidered Garments:
-Use mild detergent
-Do not bleach
-Machine on a gentle cycle or hand wash in cold water
-Iron on the reverse side of the garment
Laser engraved items:
-Wash tumblers, cutting boards, or any other item that you may eat/drink from prior to use.
If you have any further questions, please contact Kala by email at kala@outlawapparel.net or by phone at 806-620-5956.